Privacy Policy – Dr Roopam Cares
Last updated: 17/10/2026
1. Who We Are
Dr Roopam Cares (“we”, “us”, “our”) provides online counselling and life coaching services.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make an enquiry, or attend counselling sessions.
2. What Information We Collect
We may collect the following types of information:
2.1 Personal Identification Details
- Full name
- Date of birth
- Contact details (email, phone number, address)
- Emergency contact details
2.2 Health and Background Information
- Information you share in your intake form
- Information you share during counselling sessions (e.g. mental health history, current concerns, goals, relevant medical or family history)
- Referring practitioner details (if applicable)
2.3 Technical and Usage Data
- IP address, browser type, device information
- Pages visited and time spent on the site
- Cookies and similar technologies (where applicable)
2.4 Payment Information
- Limited billing details required to process payments (actual card details are handled by secure third‑party payment processors and are not stored by us).
3. How We Collect Your Information
We collect information when you:
- Complete an enquiry or contact form on our website
- Book an appointment or purchase a plan
- Complete an intake or consent form
- Attend counselling sessions (online or otherwise)
- Communicate with us by email, phone, or messaging platforms
- Use our website (through cookies and analytics tools)
4. Why We Collect and Use Your Information
We use your information to:
- Provide counselling and life coaching services
- Assess your needs and plan appropriate support
- Communicate with you about appointments, changes, and follow‑up
- Maintain accurate clinical and administrative records
- Process payments and manage billing
- Improve our services and website
- Meet our legal, ethical, and professional obligations (including those consistent with Australian counselling standards)
5. Confidentiality and When We May Need to Share Information
Your information is treated as confidential. We will not share your personal information with others except in the following situations:
- With your consent – for example, if you ask us to share information with your GP, psychiatrist, school, or another health professional.
- Risk of harm – if we reasonably believe there is a serious and imminent risk of harm to you or someone else, we may need to contact emergency services or relevant supports.
- Legal obligations – if we are required by law, court order, or regulatory body to disclose information.
- Professional supervision – we may discuss de‑identified information with a supervisor or peer for professional support and quality assurance. Your identity is not disclosed.
We aim to discuss any necessary disclosure with you wherever it is safe and appropriate to do so.
6. How We Store and Protect Your Information
We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure, including:
- Using password‑protected devices and accounts
- Limiting access to records to authorised personnel only
- Using secure platforms for online sessions and record‑keeping where possible
We retain records for the period required by applicable laws and professional guidelines, after which they are securely destroyed or de‑identified.
7. Online Sessions and Digital Communication
For online sessions, we use video and communication platforms we believe to be secure and appropriate. However, no online system can be guaranteed 100% secure.
You can help protect your privacy by:
- Using a private device and secure internet connection
- Attending sessions in a private space where you cannot be overheard
- Using strong passwords and keeping them confidential
8. Accessing and Correcting Your Information
You may request access to the personal information we hold about you, and you may ask us to correct any inaccurate or incomplete information.
In some cases, we may need to refuse access or correction (for example, if required by law), but we will explain the reasons where we can.
To request access or correction, please contact us at:
Email: drroopamcares@gmail.com
Phone: +91 77101 00731
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your experience and understand how visitors use the site. You can usually disable cookies in your browser settings, but some features of the site may not work properly if you do.
10. Third‑Party Services
We may use third‑party services (e.g. booking systems, payment processors, email services). These providers may store or process your information on servers outside your country. We aim to work with reputable providers who take privacy and security seriously, but we do not control their systems.
11. Children and Young People
Where services are provided to children or young people, we may need to collect information from parents, guardians, or schools. We take extra care with confidentiality and consent in these situations and follow relevant legal and ethical guidelines.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will show the most recent version. Continued use of our services or website after changes are made indicates your acceptance of the updated policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:
Dr Roopam Chaudhary
Email: drroopamcares@gmail.com
Terms & Conditions
1. Introduction
Welcome to Dr Roopam Cares. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and clients of our coaching and counseling services.
2. Services Provided
Dr Roopam Cares provides professional life coaching and online counseling services. Our services are designed to support personal growth and mental well-being but are not a substitute for emergency psychiatric care or medical intervention.
3. User Obligations
You agree to provide accurate and complete information when booking services or filling out intake forms. You are responsible for maintaining the confidentiality of any account details and for all activities that occur under your session.
4. Professional Relationship
The relationship between the practitioner and the client is professional and governed by ethical guidelines. We maintain strict boundaries to ensure the integrity of the therapeutic or coaching process.
5. Intellectual Property
All content on this website, including text, graphics, logos, and digital downloads, is the property of Dr Roopam Cares and is protected by international copyright laws.
6. Limitation of Liability
Dr Roopam Cares shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services or website.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws applicable in the jurisdictions where Dr Roopam Cares operates (India and Australia).
8. Changes to Terms
We reserve the right to modify these terms at any time. Your continued use of the site following any changes constitutes your acceptance of the new Terms and Conditions.
Consent & Intake Policy
Welcome to Dr Roopam Cares. Before we begin our journey together, it is important that you understand the nature of the professional relationship and give your informed consent to the process.
1. Nature of Services
Our services include professional life coaching and mental health counseling. These sessions are designed to facilitate growth, healing, and self-discovery. While I am a trained professional, coaching and counseling are collaborative processes that require your active participation and commitment.
2. Informed Consent
By engaging in these services, you acknowledge that you are participating voluntarily. You have the right to ask questions about our methods and the progress of your sessions at any time. You may also choose to discontinue services at any time, though we recommend a closing session to ensure a supportive transition.
3. Confidentiality
All information shared during our sessions is strictly confidential, as outlined in our Privacy Policy. Exceptions to this confidentiality apply only where there is a legal obligation to disclose or where there is a serious risk of harm to yourself or others.
4. Intake Process
The intake form you provide helps me understand your history, current concerns, and goals. Please provide accurate and honest information to ensure that we can develop an effective plan for your support.
5. Fees and Payment
Fees for sessions and programs are clearly stated at the time of booking. Payment is required in advance or at the time of the session as per the agreed plan. Any changes to fees will be communicated with reasonable notice.
6. Professional Boundaries
The relationship between practitioner and client is strictly professional. To maintain the integrity and effectiveness of the support, we do not engage in social or business relationships outside of the clinical or coaching context.
If you have any questions regarding this policy, please reach out via email at roopamcares@gmail.com.
Refund & Cancellation Policy
1. Booking and Payment
Full payment is required at the time of booking to secure your appointment for online counselling or life coaching sessions.
2. Cancellation and Rescheduling
We value your time and ours. We require at least 24 hours' notice for any cancellation or rescheduling of your appointment.
• Cancellations or rescheduling requests made with more than 24 hours' notice will be eligible for a full refund or credit towards a future session.
• Cancellations or rescheduling requests made with less than 24 hours' notice will incur the full session fee, and no refund will be provided.
3. No-Shows
If you do not attend your scheduled session without prior notification, the full session fee is forfeited and cannot be refunded or credited.
4. Refunds
Eligible refunds will be processed via the original payment method. Please allow 5-10 business days for the transaction to reflect in your account.
5. Practitioner Cancellations
In the rare event that Dr Roopam Cares needs to cancel or reschedule your session, we will notify you as early as possible. You will have the choice between a full refund or a priority rescheduled appointment time.
If you have any questions regarding our policies, please contact us at roopamcares@gmail.com.